Delivery, Return and Refund Policy

Delivery

Delivery is via Royal Mail, Royal Mail ParcelForce, DPD, UPS or via personal courier, depending on the size and weight of the item.

Once we have accepted your order normal delivery schedules are Monday – Friday (excluding public holidays). We use a reliable and safe 5-7 working day delivery service in order to keep delivery charges down, please bare this in mind when you place your order.

We are only able to deliver to addresses within the United Kingdom and it might not be possible for us to deliver to some locations.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Any changes to your delivery address after your order has been processed may be subject to an additional administrative charges and redelivery charges.

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@thestyleloungelichfield.com. If your return is accepted, we’ll send you our details as well as instructions on how and where to send your package. We do not pay for returns. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@thestyleloungelichfield.com.

Damages and issues 
On arrival, all goods must be inspected within reasonable time. Any damages or shortages cannot be corrected after 7 working days (‘Working Day’ means all days other than Saturdays, Sundays and public holidays).

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Any ghd tool purchase (large parcel) we change a small £5.50 postage. 

Any questions please email us sales@thestyleloungelichfield.com